Motorola Device Manager questions & answers

Manages your Motorola device from one single unified interface
Usha Kumari
Answer by Usha Kumari

To back up and reset your current setting files for your Motorola ROKR Z6m phone using Motorola Device Manager, follow these general steps. Please note that the exact steps might vary slightly based on the software version:

  1. Install Motorola Device Manager: Ensure you have the Motorola Device Manager software installed on your Windows computer. You can download it from the Motorola support site if you haven't done so already.

  2. Connect Your Phone: Use a USB cable to connect your Motorola ROKR Z6m to your computer.

  3. Launch Motorola Device Manager: Open the Motorola Device Manager software on your computer.

  4. Backup Settings:

    • Look for an option like "Backup & Restore" or something similar within the software.
    • Follow the on-screen prompts to select and back up your phone's current settings. Make sure to choose the correct options that pertain to settings.
  5. Reset Phone Settings:

    • To reset your phone's settings, access your phone's menu and navigate to "Settings".
    • Look for an option that says "Restore Settings," "Factory Reset," or similar.
    • Follow the on-screen instructions to reset the settings. Note: This might erase data on the phone, so ensure your important data is backed up.
  6. Restore from Backup (if needed):

    • If you've performed a reset and wish to restore your old settings, use the "Restore" function within the Motorola Device Manager and select your backup file.

Ensure that you have a complete backup of any important data before proceeding with the reset, as this process could potentially erase personal data on the device.

Usha Kumari
Answer by Usha Kumari

For your question about using the Motorola Device Manager with your Razr Maxx phone: You can use any standard USB cable that is compatible with your Motorola Razr Maxx phone. Make sure it is a micro USB cable since that is typically the type required for older Android devices like the Razr Maxx.

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Question by Guest
91 views
March 23, 2024

Motorola has announced it is exiting their Vietnamese subsidiary, along with Thailand, citing environmental and business concerns, but the company still has a long way to go in that department.


There was a time when Vietnamese subsidiary (along with Thailand) were an antique. But now, Motorola Mobility is turning its back on the technology in favor of Japanese domestic alternatives and self-bestowed sustainability cred.


As noted by CNET on Yesterday, Motorola Mobility announced last week that it will exiting and leaving their Vietnamese subsidiary by January, 2027, affecting with Thai subsidiary users.

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Answer by Saumya Sharma

No, the message is not a spam message. It appears to be discussing Motorola's decision to exit their Vietnamese subsidiary, which is related to business and environmental concerns.

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Question by beverly0807
1K views
March 6, 2016

How do I uninstall Motorola Device Manager? Using Mac OS El Capitan.

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Answer by Kolpoiu

Can't delete it by moving it to your Recycle Bin? If you have probelm with using Motorola Device Manager, you can manage your Motorola with Android Manager.

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Question by sumit jain
747 views
February 12, 2020

I have downloaded Motorola device manager. Please let me know where to install it :-- in Laptop or Motorola mobile.

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Answer by Guest

You 'll need to install it on your laptop, PC.

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Answer by Julia Bocchetta

The program in your tablet was installed only so that it can be recognized by the desktop version of MDM. It just provides functions and features to make your life easier when you connect the tablet to a PC.

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Question by Guest
557 views
September 9, 2017
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Answer by Alex Urbach

Motorola Device Manager is an application developed to support a wide range of Motorola devices as long as they have Android as the operating system. Unfortunately, Verizon e815 is called a feature phone that lacks the Android operating system and can't be used with the Motorola Device Manager. These phones have their own proprietary applications that can be installed on PCs to transfer the data (contacts, SMS, multimedia files, etc).


You should check the installation package on the CD that arrived with your phone to be able to connect it to PC.

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Question by Guest
449 views
July 17, 2016

I have tried several times to sync ripped MP3 files from a desktop to my Moto G (2nd Gen) phone. I'm doing this through Windows Media Player. It says "Sync finished," but the files never show up on my phone. These are audiobook CDs from the library. Will this device manager help me do this?

Billy Milton
Answer by Billy Milton

Go and use VLC meada player and that will do it for you

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Question by Guest #38188740
349 views
May 31, 2017

How can I import the contacts in my MotoE to PC, kindly guide me through the process?
Thanks in advance.

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Answer by Alex Urbach

The Motorola Device Manager application is primarily used to update the firmware on the supported devices. I've attached a Motorola phone to my PC and launched MDM, but it only checked the firmware version and nothing else which means you need to use another procedure to transfer the contacts from mobile to PC.


Most of the Android devices have a possibility of exporting contacts from its interface. Locate the Contacts icon, then press on Settings > Export. Select the contacts you want to export and confirm the procedure. The file will most likely be saved in the root of your internal storage.


The file will be in VCF or CSV format. VCF will be opened by Windows, while CSV is more versatile and can be loaded into Excel.

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Question by Amanda L White
236 views
October 5, 2020
Swati Dubey
Answer by Swati Dubey

Yes, you can use the "Motorola Device Manager" program on your Motorola e6 Android phone.

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